The Mews Summer Release, ‘Smooth Operations,’ focuses on making hotel technology invisible, aiming to enhance hospitality by creating more fluid and effortless guest experiences. This approach is a positive innovation in the hospitality sector, prioritizing guest comfort and operational efficiency. By reducing friction points, hotels can improve customer satisfaction and potentially boost repeat business. For investors in hospitality technology, this indicates a trend towards user-centric and integrated solutions. The success of such technology hinges on its ability to be truly seamless and to deliver tangible benefits without disrupting the core service. This is a ‘service’ innovation enabled by technology.